Case Study - Gateway Entertainment
Gateway Entertainment first approached Lloyd Sadd when it was managing one very well-known nightclub, the legendary and original Club Malibu. Now, Gateway manages some of the most popular night club hang-outs in the city, including The Ranch Road House, Union Hall, and four Canadian Hudson’s Tap House locations. Mike Yasinski, President of Gateway Entertainment Ltd., wanted an insurance company that could be available day or night to answer any questions he had and give his company the support it needed. Lloyd Sadd Insurance offered exactly what he was looking for.
The hospitality industry is dynamic and often volatile. Gateway operates within tight market margins, and as a result, its insurance needs were changing from year to year. Lloyd Sadd addressed these needs by conducting annual reviews with Gateway. "Yearly reviews ensure that we remain proactive about our coverage. I know our customized insurance policy will always meet our needs," says Mike. Lloyd Sadd offers Gateway cost-effective solutions as well. Every year, Lloyd Sadd compares Gateway's current insurance coverage to the previous year to determine if there have been any decreases or increases in insurance needs. At times, the insurance has decreased. When this occurs, Lloyd Sadd passes on any savings that are realized to Gateway.
During difficult periods, when the markets are extremely tight and when Gateway needs insurance help the most, the Lloyd Sadd team, led by Account Executive Luke Horcica, is intensely involved and works closely with Gateway every step of the way. "They have been an immeasurable support through numerous claims that normally would have taken a much longer time," says Mike. As insurance experts, Lloyd Sadd also continues to connect Gateway with the right contacts for different situations. Since Lloyd Sadd knows Gateway’s business well and is constantly aware of the current industry trends, it is able to provide Gateway with the best possible information and solution every time. This allows Gateway to worry less about insurance issues so that it can focus more on the business.
Lloyd Sadd helps "unlock" the mysteries of the insurance business to its customers. Its team solves many problems before they get really serious. It is always there to guide the customer through the process and the different steps that need to be taken. But of all the things that Lloyd Sadd provides for Gateway, the company most appreciates the personal and very comfortable relationship that has been created. "Over the years the relationship has grown and has always remained friendly and fun, as well as professional and responsive. They keep their customers' best interests at heart and treat their clients like humans, rather than transactions," Mike concludes.
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