Case Study - KPA Pressure Services

KPA Pressure Services is an oilfield service contractor specializing in the sale and transfer of chemicals (inhibitors which help increase flow and efficiency in storage tanks and oil wells). Owned and operated by Doug and Tracy Fertig, KPA Pressure Services has been in business since 1996.

KPA was frustrated with its current broker and realized that it lacked insurance coverage that adequately addressed all the environmental and industry-specific risks and issues associated with its business. When KPA was referred to Lloyd Sadd Insurance, it discovered that Lloyd Sadd Insurance delivered more than just adequate insurance-it delivered customer service.

Lloyd Sadd Insurance's representative, Martin Willey met with owner Doug to discuss KPA's insurance needs. Based on Martin's recommendations, KPA switched over to Lloyd Sadd Insurance. Martin made regular on-site visits and determined the gaps in KPA's coverage based on his own knowledge of the industry, as well as his site visits. One of KPA's chemical storage tanks wasn't insured and different parts of KPA's equipment should have been insured with different types of coverage. Martin recognized the gaps in insurance and made sure KPA was set up with the coverage it needed. At the end of the day, Lloyd Sadd Insurance was able to source better service providers for KPA and put together a customized, comprehensive insurance package that addressed its operational activities, including environmental and tank insurance needs.

Lloyd Sadd Insurance's commitment to service surprised Doug at KPA. KPA's previous broker never visited the sites, rarely responded quickly to his queries, and provided poor service overall. "Martin is always available to answer my questions, he gets back to me within 24 hours, and he visits us annually to review our coverage with us," says Doug. Lloyd Sadd Insurance helps KPA ensure that it has insurance coverage that will protect it if anything unexpected happens. As a result of this support, KPA is moving forward with peace of mind and recommends Lloyd Sadd Insurance to anyone looking for an insurance company.