Case Study - Nason Contracting Group

Based in St. Albert, Nason Contracting Group is a multi-disciplinary Alberta construction company specializing in the construction and servicing of water and wastewater treatment and pumping facilities. Active in western Canada, the Yukon, and the Northwest Territories, Nason has been working with Mark and Garth at Lloyd Sadd Insurance since December 2004, and a strong relationship has developed between the two firms.

As a client, Nason finds Lloyd Sadd to be an invaluable resource that continues to offer assistance, support, guidance, and service above and beyond Nason's expectations. Lloyd Sadd has arranged meetings with underwriters, which was something that Nason had wanted from its previous broker. In addition, Lloyd Sadd has worked closely with Nason to coordinate in-person presentations by underwriters and seminars on specific insurance and surety topics.

Lloyd Sadd has taken on an important role as Nason's business partner when it comes to the company's growth and development. For instance, Lloyd Sadd uses Nason's two annual meetings as part of its strategy to provide practical and customized services on matters of Insurance, Surety, and Risk Management. Nason had recently restructured and its employees were given an opportunity to hold one-third of the shares in the company. As stakeholders, staff needed to receive the same information about Nason's insurance and surety situation as management was receiving. Lloyd Sadd invited bonding and insurance underwriters for Nason and set them up to make presentations at these meetings. The underwriters fully explained the bonding and insurance processes to Nason's staff and were able to educate them in an efficient, convenient environment.

Lloyd Sadd has also helped Nason develop internal, user-friendly insurance and surety software, complete with relevant formulas, and assisted in the project costing that Nason wanted. Lloyd Sadd's extensive service includes actively reviewing client insurance and surety exposures to identify gaps and provide complete service solutions tailored to client needs. Lloyd Sadd works with Nason to ensure that its insurance, surety, and risk management components include the best possible benefits and protection. As a result of its relationship with Lloyd Sadd, Nason has experienced a significant savings in costs and vastly superior customer service.