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POSITION OVERVIEW: The Receptionist role is responsible to manage the reception desk and complete a variety of administrative tasks as required for the Client Support Services team.


  • Answering all incoming calls, creating a “wow, it’s you!” experience for all clients and guests visiting the office;
  • Collection of incoming mail and coordination of outgoing mail, including inputting Purolator and calling in courier mail;
  • Scanning of documents throughout the office;
  • General administration duties including: keeping prep kitchen facilities clean and tidy, completing requests for catering and boardroom bookings for events/meetings, etc.;
  • All other duties or special projects as assigned.


  • Creating and updating the following in a timely and accurate manner as directed
  • EPIC Entry for New Business/Prospects including schedule creation and custom form entry
  • Policy Document checking including new business and renewals
  • Processing Pink Cards
  • Record Books
  • Updating and maintaining client schedules in EPIC
  • Processing Pink Cards


  • 1-2 years’ experience in a receptionist/administrative role;
  • Completion of a High School Diploma is required;
  • College education in an office administration or related program an asset;
  • Effective listening skills;
  • Professional and friendly demeanour;
  • Effective verbal and written communications skills;
  • High level of accuracy and attention to detail required;
  • Ability to take direction, work independently and within a team;
  • Positive and self-motivated;
  • Ability to multi task in a fast paced environment;
  • High level of proficiency with Microsoft Office;
  • Excellent organization, planning and prioritizing skills;
  • Ability to meet deadlines and communicate the status of assignments;
  • Strong customer focus with a high degree of resourcefulness, flexibility, and adaptability with shifting priorities.

 To Apply: Please send an updated copy of your resume and cover letter to Courtney Fry, Human Resources Coordinator at

We welcome all interested candidates however only those selected for an interview will be contacted.